Services and Supports for People Experiencing Homelessness
Ground Floor Social Work / Case Management
The ground floor social worker team works with community members who are experiencing homelessness and who require case management support, supportive counselling and/or individual advocacy.
Individuals interested in meeting with the ground floor social workers can drop in on Wednesday morning for the WOW clinic or can call for more information.
Location
465 Dundas St. E.
Contact
Danielle Koyama / Fiona Husband
416-203-4506
COAST (Community Outreach and Support Team)
A low threshold, outreach-based intensive case management team is dedicated to building relationships and engaging with individuals who may have multiple barriers to access services in the downtown east.
The program is a 2 year pilot project funded by the City of Toronto as part the Downtown East Action Plan.
Location
465 Dundas St. E.
Contact
Sheryl Lindsay
416-364-2261 ext. 2226
Shower and Laundry Program
The absence of showers and laundry services is a significant problem for people experiencing homelessness.
We provide a daily shower and laundry program offering service 5 days a week. Shower and Laundry are available on a first-come-basis. Each person checks in with staff and waits their turn. Services are primarily for homeless adults. Staff are also available to help connect community members to services and supports such as health care, identification services, income supports and shelter and housing.
Location
465 Dundas St. E.
Hours
Monday: 9am – 3:00pm
Tuesday: 12pm – 3:00pm
Wednesday: 9am – 3:00pm
Thursday: 9am – 12pm (women), 12pm – 3:00pm (coed)
Friday: 9am – 3:00pm
Contact
Dean Reid
416-203-4506
W.O.W. (Wednesday One-Stop Walk-In)
W.O.W. (Wednesday One Stop Walk-in) is a program that is designed to increase access to a wide range of health care services for vulnerable and homeless clients.
People who are homeless, marginally housed, seniors with cognitive impairment and people with mental illness sometimes have difficulty keeping scheduled appointments. This program gives them access to services such as clinical care with physicians, nurses/nurse practitioners, case management/social work and housing without a prior appointment and minimal waiting time.
Location
465 Dundas St. E.
Hours
Wednesday: 9:30am – 11:30am
Contact
W.O.W (Wednesday One-Stop Walk-in)
416-203-4506
Health Card and ID Project
Identification is necessary to apply for subsidized housing and income assistance programs (such as Ontario Works), receive appropriate health care and access many other programs and services in Canada. The health care and identification replacement clinic is a joint partnership with the Street Health Community Nursing Foundation and is held on the third Wednesday of each month.
Staff are available to process birth certificates, record of landing (ROL) social assistance number cards and to help with health card replacement.
Location
465 Dundas St. East
Please check-in with 1st-floor Reception for location
Hours
Every 3rd Wednesday of the month: 10am – 12pm
Contact
Dean Reid
416-203-4506